Refund Policy

Texas King Frenchie’s Refund & Store Credit Policy

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This Refund & Store Credit Policy governs all deposits, payments, and service transactions made with Texas King Frenchie’s, a post-natal pet care business operating under the laws of the State of Texas.

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1. Non-Refundable Payments

All deposits, service payments, and fees made to Texas King Frenchie’s are non-refundable once payment has been executed.
By submitting a deposit or payment, the client acknowledges that funds are used to secure specific time slots, specialized resources, and staff availability.
Accordingly, payments will not be refunded under any circumstances, including but not limited to:

• Client cancellation or rescheduling of services.

• Changes in the client’s circumstances or schedule.

• Changes in the pet’s condition, such as earlier-than-expected recovery or improvement.

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2. Store Credit Option for Canceled or Altered Services

While payments are non-refundable, Texas King Frenchie’s offers store credit as an alternative for clients who must cancel or modify their service plan.

• Store credit may be applied toward future bookings, services, or products offered by Texas King Frenchie’s.

• The amount of store credit issued will equal the total amount previously paid, minus any costs already incurred by Texas King Frenchie’s in preparation for the scheduled service (such as supplies, reserved space, or labor allocation).

• Store credit does not expire and may be transferred once to another client with written approval from Texas King Frenchie’s.

• No cash value or refund can be exchanged for issued credit.

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3. Exceptions for Payment Errors

Texas King Frenchie’s understands that genuine mistakes can occur during payment. An exception to the non-refundable policy may be made only in the event of a verifiable payment error, such as:

• Duplicate charges.

• Incorrectly entered payment amounts exceeding the agreed total.

This exception does not apply to the decision to book or cancel services—it applies strictly to unintentional transaction errors that can be verified through receipts or payment records.

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4. How to Request Review or Credit

If a client believes an exception or store credit applies, they must follow the procedure below:

1. Submit an Email: Send a written request to [Insert Your Texas King Frenchie’s Business Email Here].

2. Include Documentation: Clearly explain the reason for the request and attach any relevant receipts, screenshots, or proof of payment.

3. Allow Review Time: Texas King Frenchie’s will review the request within two (2) to five (5) business days and provide a written response.
   Submitting a request does not guarantee a refund or store credit.

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5. Governing Law

This policy and all business operations of Texas King Frenchie’s are governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the state and federal courts located within Texas.